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ADMINISTRATIVE SPECIALIST - EMERGENCY DEPARTMENT REGISTRATION
CHAPEL HILL NC 27515
Category: Health Care Industry , Education
  • Your pay will be discussed at your interview

Job code: lhw-e0-89768866

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UNC Health Care

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
ADMINISTRATIVE SPECIALIST - EMERGENCY DEPARTMENT REGISTRATION
ADMINISTRATIVE SPECIALIST - EMERGENCY DEPARTMENT REGISTRATION


Job ID: OTH01LXW


ADMINISTRATIVE SPECIALIST - EMERGENCY DEPARTMENT REGISTRATION-OTH01LXW






Description


Full Time: 40 hours a week


Schedule: Evening Shift - 3:30pm - 11:30pm; every other weekend and rotating holidays required.





This Administrative Specialist position will work in a Level 1 Trauma Center Emergency Department conducting Patient Access functions.





The responsibilities include to:




+ Conduct interviews with patients and/or family members in the department and/or at bedside gathering demographic and insurance information


+ Assure the completeness and accuracy of required registration documents including voluntary/involuntary admissions for each patient medical record


+ Scan supporting documentation of demographic and insurance information


+ Obtain patient or patient representative on all required forms (General Consent for Treatment, Important Message for Medicare/Tricare)


+ Performs on-line verification of insurance eligibility at time of registration when real-time eligibility is unavailable and accurately enters insurance plan data on patient accounts for maximum reimbursement


+ Work collective work queues to remove billing errors for claims submission


+ Collect point-of-service payments (cash, credit card, check) for ED co-pays, deductibles, coinsurances, pre-payments and balance collections at the end of every shift, prepare a daily deposit, and report any discrepancies


+ Work as part of an interdisciplinary care team, establishes, educates and maintains an effective working relationship with physicians, administrators, co-workers and staff


+ Comply with all UNCHCS corporate policies, HIPAA regulatory guidelines and departmental policies regarding the privacy and confidentiality of patient and personnel information





Hospital & Emergency Department Registration Experience, EPIC Admission, Discharge, Transfer (ADT) experience is preferred but not required.







Qualifications


Education:




+ High School diploma or GED




Professional Experience Requirements:




+ Five (5) years of clerical experience of increasing variety and/or complexity.


+ If Bachelor's degree, one (1) year of clerical experience of increasing variety and/or complexity


+ If Associate's degree, three (3) years of clerical experience of increasing variety and/or complexity.




Knowledge, Skills, and Abilities Requirements:













+ Customer Focus:makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems.


+ Technical expertise:understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate


+ Coachability:Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements.


+ Fiscal responsibility:Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan.


+ Coaching:Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee.


+ Conflict Resolution:Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.



















Primary LocationUnited States-North Carolina-Chapel Hill


DepartmentU-1000-EMERGENCY DEPT REGISTRATION









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